It Is All About Communication

This tip is provided by Diane Ebersole with the State Bar of Michigan.

The most frequently filed attorney grievance involves communication failures. I can’t reach my attorney. My attorney won’t return my phone calls or respond to e-mail. I can never get past the secretary. They won’t send me information I have requested. I was not informed about the motion or updated on the status of my case.

Carolyn Elefant wrote a post on her blog quoting Randy Pausch, author of The Last Lecture, which eloquently describes the importance of communication. If you haven’t read it, take a thoughtful moment and reflect on your communication effectiveness and style – step one. Step two – preemptively force yourself to contact at least two clients every day with a quick update on the status of their case.