This tip is provided by Diane Ebersole with the State Bar of Michigan.The most frequently filed attorney grievance involves communication failures. I can’t reach my attorney. My attorney won’t return my phone calls or respond to e-mail. I can never get past the secretary. They won’t send me information I have requested. I was not informed about the motion or updated on the status of my case.
Carolyn Elefant wrote a post on her blog quoting Randy Pausch, author of The Last Lecture, which eloquently describes the importance of communication. If you haven’t read it, take a thoughtful moment and reflect on your communication effectiveness and style – step one. Step two – preemptively force yourself to contact at least two clients every day with a quick update on the status of their case.
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Paid for by The Missouri Bar Sebrina Barrett, Executive Director PO Box 119 Jefferson City, MO 65102