Reference and Referral Information
Nutrition - Home Security - Rental Assistance ProgramArea Agencies on AgingMissouri Community Action AgenciesSocial Services, Income and Family MaintenanceEmploymentLegal ServicesTransportationHealth Care InformationBy David Sykora, executive director of St. Louis Area Agency on Aging, and his staff; and Fred Rich, Esq., advocate extraordinaire at Legal Aid of Western Missouri, Inc., and Latricia Scott Adams, director of the Volunteer Attorney Project for Legal Aid of Western Missouri, Inc.
Editor’s Note: The following is a partial listing of the many agencies and organizations in Missouri that aid senior citizens. Most of the individual agencies listed can better inform you of the spectrum of services offered in Missouri.
Nutrition - Home Security - Rental Assistance Program
For information on programs available in your area which benefit senior citizens, contact the Area Agency on Aging (AAA) in your community or the Community Action Program (CAP) unit nearest you. Below is a listing of Statewide AAAs and CAPs. Persons in St. Louis County may also contact the St. Louis County Office of Family and Community Services, County Older Resident Programs (CORP), 121 South Meramec,
Clayton, MO 63105, (314) 615-4516. TTY (314) 615-4425.
Area Agencies on Aging
Southwest Missouri Office on Aging
1735 S. Fort
Springfield, MO 65807
(417) 862-0762
Northwest Missouri Area Agency on Aging
211 South Polk, PO Box 265
Albany, MO 64402
(660) 726-3800
Southeast Missouri Area Agency on Aging
1219 N. Kingshighway, Suite 100
Cape Girardeau, MO 63701
(573) 335-3331
Northeast Missouri Area Agency on Aging
815 N. Osteopathy
Kirksville, MO 63501
(660) 665-4682
Central Missouri Area Agency on Aging
1121 Business Loop 70E
Suite 2A
Columbia, MO 65201
(573) 443-5823
Care Connection for Aging Services
District III Area Agency on Aging
P.O. Box 1078 106 West Young
Warrensburg, MO 64093
(660) 747-3107
Mid-America Regional Council
Aging Program
600 Broadway, Suite 300
Kansas City, MO 64105-9990
(816) 474-4240
Mid-East Area Agency on Aging
14535 Manchester
Manchester, MO 63011-3960
(636) 207-0847
Toll Free 1-800-243-6060
St. Louis Area Agency on Aging
634 North Grand Boulevard
7th Floor
St. Louis, MO 63103
(314) 612-5900
The Vantage Point Area Agency on Aging
2701 Bird Street
P.O. Box 3990
Joplin, MO 64803-3990
(417) 781-7562
MISSOURI COMMUNITY ACTION AGENCIES Central Missouri Counties
Human Development Corporation 807B N. Providence
Columbia, MO 65203
(573) 443-8706
Community Services, Inc. of Northwest Missouri
1212 South Main
PO Box 328
Maryville, MO 64468-2604
(660) 582-3113
Delta Area Economic Opportunity Corporation 99 Skyview Drive
Portageville, MO 63873
(573) 379-3851
Green Hills Community Action Agency
1506 Oklahoma Avenue
P.O. Box 278
Trenton, MO 64683
(660) 359-3907
Human Development Corporation of Metro St. Louis
929 North Spring
St. Louis, MO 63108
(314) 613-2200
East Missouri Action Agency 107 Industrial Drive, P.O. Box N
Park Hills, MO 63601
(573) 431-5191
Missouri Ozarks Community Action, Inc.
Box 69, 306 S. Pine
Richland, MO 65556
(573) 765-3263
Missouri Valley Human Resource Community Action Agency
1415 S. Odell
Marshall, MO 65340
(660) 886-7476
Northeast Community Action Corporation
(Central Office)
16 North Court Street
PO Box 470
Bowling Green, MO 63334
(573) 324-2231
Ozarks Area Community Action Corporation
215 South Barnes
Springfield, MO 65802
(417) 862-4314
Economic Opportunity of Greater St. Joseph
Community Action and Partnership 817 Monterey
P.O. Box 3068
St. Joseph, MO 64503
(816) 233-8281
Economic Security Corporation of Southwest Area 302 South Joplin,
Joplin, MO 64801
(417) 781-0352
Ozark Action, Inc. 710 East Main St.
West Plains, MO 65775
(417) 256-6147
Jefferson-Franklin Community Action Corporation #2 Merchant Dr.
Hillsboro, MO 63050
(636) 789-2686
Community Action Agency of St. Louis County 2709 Woodson Road
St. Louis, MO 63114
(314) 863-0015
South Central Missouri Community Action Agency
P.O. Box 6, Old Alton Road
Winona, MO 65588
(573) 325-4255
United Services of Greater Kansas City 6323 Manchester Avenue
Kansas City, MO 64133-4717
(816) 358-6868
West Central Missouri Community Action Agency 106 West 4th St
Appleton City, MO 64724
(660) 476-2185
SOCIAL SERVICES, INCOME AND FAMILY MAINTENANCE
The Missouri Department of Health & Senior Services and the Division of Family Services have offices located throughout the state to assist older persons in maintaining an adequate standard of living. Consult your telephone directory for the nearest office. Look under the major heading of "Missouri-State of" and find either “Department of Health & Senior Services” or "Division of Family Services".
The Department of Health and Senior Services (DHSS) - The basic services available through the DHSS offices include placement, counseling, information and referral, and in-home (homemaker) services. For information, write to the Department of Health and Senior Services, P.O. Box 570, Jefferson City, Missouri 65102 or call (573) 751-3082.
The Department of Health and Senior Services also coordinates a protective services program for Missourians 60 years of age and older. To aid in identifying elderly persons who are in need of protective services, the Department of Health & Senior Services has a 24-hour toll-free hotline. This hotline will speed investigations and assistance to anyone needing immediate services. The hotline number is 1-800-392-0210.
The division also strives to maintain a high standard of living for individuals residing in long-term care facilities in Missouri through inspection, certification, and licensure.
The Division of Family Services - Can help eligible individuals with income maintenance, medical assistance, food stamps, and other financial assistance. For the office in your area, consult the white or blue government pages of the telephone directory under the major listing "Government Offices-State of Missouri” and find "Family Services.”
Medicare Hotline - Call 1-800-633-4227 for questions concerning Medicare.
Social Security Administration - Offices are located throughout the state. Consult the blue pages of the telephone directory for the office nearest to you. Call toll-free 1-800-772-1213.
Veterans’ Administration - Consult the blue pages of the telephone directory for the office nearest you or call toll-free 1-800-827-1000.
Railroad Retirement Board - Two Missouri offices provide assistance for railroad employees and their families.
In Kansas City, Missouri, call: (816) 426-5884
In St. Louis, Missouri, call: (314) 539-6220
Rural Development – This agency provides housing loans and a limited number of grants to individuals or families in order to provide decent, safe, and adequate housing. The number of the Missouri office, located in Columbia, is (573) 876-0976.
Housing and Urban Development (HUD) - In Missouri there are two centers for this agency. HUD provides housing subsidy programs to individuals who qualify.
In Kansas City, Missouri, call: (913) 551-5644
In St. Louis County, call: (314) 428-3200
In the City of St. Louis, call: (314) 531-4770
Additional Federal Government Programs The federal government maintains a federal information center telephone service for answering and referring calls on federal programs.
These numbers are toll-free. All other areas call 1-800-333-4636
CONSUMER
Better Business Bureau of Kansas City 8080 Ward Parkway, Suite 200
Kansas City, MO 64114
(816) 421-7800
Missouri State Department of Insurance 301 West High Street, Room 530
Jefferson City, MO 65101
1-800-726-7390
Missouri Association of Life Underwriters P.O. Box 1729
Jefferson City, MO 65102
(573) 634-5202
Better Business Bureau
12 Sunnen Dr.
St. Louis, MO 63143
(314) 645-3300
Consumer Protection Division of the Attorney General's Office
Jefferson City, MO 65101
1-800-392-8222
In St. Louis:
(314) 340-6815
In Kansas City, MO
(816) 889-5000
In Springfield:
(417) 895-6567
EMPLOYMENT
Missouri Division of Employment Security job service offices are located throughout the State of Missouri. Consult the yellow pages under the "Employment Agencies" and look for "Job Service." You may also look under the major listing "Missouri -State of" in the blue pages and find "Division of Employment Security."
In St. Louis, the federal job information center number is (314) 539-2285.
For employment discrimination problems, contact the U.S Government Wage and Hour Division, U.S. Department of Labor:
Kansas City - call (913) 551-5721
St. Louis - call (314) 539-7800
LEGAL SERVICES
When you are in need of legal assistance, contact the free legal service organizations listed below or consult your local telephone directory for branch offices.
Legal Aid of Western Missouri, Inc.
1125 Grand Avenue, Suite 1900
Kansas City, MO 64106
(816) 474-6750
Legal Services of Eastern Missouri, Inc.
Main Office:
4232 Forest Park Avenue
St. Louis, MO 63108
(314) 534-4200
1-800-444-0514 toll free
Legal Services of Eastern Missouri, Inc.
Hannibal Office:
801 Broadway P.O. Box 1276
Hannibal, MO 63401
(573) 248-1111
1-800-748-7456 toll free
Legal Services of Eastern Missouri, Inc.
Union Office:
20 South Church Street, Suite C
Union, MO 63084
(636) 583-7877
(866) 583-7877 toll free
Legal Services of Eastern Missouri, Inc.
Family Court Project:
501 S. Brentwood
Clayton, MO 63105
(314) 615-4502
Lasting Solutions Project
Domestic Violence and Abuse
4232 Forest Park Avenue
St. Louis, MO 63108
(314) 534-4200, Ext. 1244
Mid Missouri Legal Services Corp.
205 E. Forest Street
Columbia, MO 65203
(573) 442-0116
1-800-568-4931 toll free (9-11am)
Legal Services of Southern Missouri
Rolla Office:
1412 Highway 72 East
P.O. Box 135
Rolla, MO 65402
(573) 341-3655
Legal Services of Southern Missouri
Charleston Office: P.O. Box 349
116 North Main
Charleston, MO 63834
(573) 683-3783
1-800-748-7456 toll free
Legal Services of Southern Missouri 2872 South Meadowbrook
Springfield, MO 65807
(417) 881-1397 or
1-800-444-4863 toll free
If a legal-aid office cannot handle your case, check the sources listed below for referral to the private bar in your community or contact your local office of the Area Agency on Aging (listing at the front of this section) for further information.
Missouri Lawyer Referral Service
P.O. Box 119
Jefferson City, MO 65102
(573) 636-3635
Lawyer Referral Service of Kansas City Bar Association (816) 221-9472
Bar Association of Metropolitan St. Louis Lawyer Referral Service
St. Louis, MO 63101
(314) 621-6681
Hours: 8:30 a.m. - 3:00 p.m.
Monday - Friday
NO WALK-INS, TELEPHONE CALLS ONLY
TRANSPORTATION OATS, INC. – Senior citizens should contact the regional office of OATS, Inc. for details about how OATS buses operate in your county.
East:
2572 Lemay Ferry Road
St. Louis, MO 63125
(314) 894-1701
Northeast:
401 West Elm, P.O. Box 613
Shelbina, MO 63468
(573) 588-2103
1-800-654-6287
Southwest:
3259 E. Sunshine, Suite L
Springfield, MO 65804
(417) 887-9272
1-800-770-6287
Mid-Missouri: 601 Business Loop 70W, Suite 216A
Columbia, MO 65203
(573) 449-3789
1-800-269-6287
Northwest:
2921 N. Belt Highway
St. Joseph, MO 64508
(816) 279-3131
1-800-831-9219
West:
2501 West Main
Sedalia, MO 65301-2572
(660) 827-2611
1-800-276-6287
Administrative Offices:
OATS, Inc.
100 East Texas
Columbia, MO 65202
(573) 443-4516
1-888-875-6287
For transportation information in other areas:
St. Louis City –
Senior Citizens should contact the St. Louis Area Agency on Aging, Information and Referral Office, (314) 612-5918.
Kansas City Area Senior citizens may call the following transportation system, or contact the Department of Health & Senior Services nearest you.
Share-A-Fare – (816) 346-0809 – (816) 842-9070 Transportation for persons that are elderly or disabled. Once the application is on file there is a 21 day waiting period before services can start. This is a door to door service.
Southeast Missouri
Senior citizens in the southeast part of Missouri should contact the Southeast Missouri Transportation Services (SMTS) at 1-800-392-0754. Call the Department of Health and Senior Services or the Division of Family Services office nearest you for more information.
HEALTH CARE INFORMATION Care Giving in America, Kansas City’s Resource Guide to the Most Important Health Care Issue of the 21st Century, available from:
Foundation on Aging
6025 Martway Street, Suite 112
Mission, Kansas 66202
(913) 236-8700
The Family Conservancy
626 Minnesota
Kansas City, Kansas 66101
(913) 342-1110
Heart of America Family Services Elder Care Program 10500 Barkley, Suite 210
Overland Park, Kansas 66212
(913) 642-4300
Local Investment Commission Aging Committee
3100 Broadway, Suite 226
Kansas City, Missouri 64111
(816) 889-5050
Metropolitan Lutheran Ministries 3031 Holmes
Kansas City, Missouri 64109
(816) 931-0027
Offers emergency assistance for utilities and medicine, a Senior Companion Program; a food pantry/commodity foods program; case management; a Phone Friends program; and a Friendly Visitor Program.
Jewish Senior Network
c/o Jewish Foundation of Greater Kansas City
5801 West 115th Street, Suite 201
Overland Park, Kansas 66211
(913) 327-4677
Offers information and referral services for all persons.
For people of the Jewish faith only: needs assessment, case management; and financial subsidies for goods and services as needed.
KC Connect Senior Info-Line
(816) 421-4980
A clearinghouse of resources information
Midwest Bioethics Center 1025 Jefferson
Kansas City, Missouri 64105
(816) 221-1100
(800) 344-3827